Privacy Policy

Your privacy is one of our highest priorities. We are committed to protecting your personal information, and all contact with us is treated confidentially, in accordance with data protection legislation.

Safety, security, responsibility

At Psykolog.no, we want psychologist conversations over video to be at least as safe and secure as conversations at the clinic. Under the GDPR regulations, we are obliged to inform you about how we process personal data. You can read more about this in this privacy statement.

Contact information for the business Kind of personal data do we process, and for what purpose? Disclosure of personal data How we store your personal data Deletion of personal data Your rights

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What is recorded?

According to the Health Personnel Act and the Patient and User Rights Act, essential information from conversations and relevant communication with a psychologist must be recorded. For your own safety, this may also include identifiable information, such as your residential address, personal identification number, and contact information for your GP or next of kin.

This sensitive information is stored securely, using encryption technology and two-factor login in line with Norwegian data and privacy protection requirements and EU/EEA requirements through GDPR.

As long as there is no danger to the life or health of you or others, and you do not consent, your psychologist is legally bound by confidentiality towards your GP, relatives, and other public authorities.

Contact information

Legal name: Psychologist.no
Org. no.: —
Telephone number: 96 04 44 44
Email: hei@psykolog.no
Postal address: [Postal address]
General Manager: Dr. Rehan Nawaz

What Personal Data Do We Process, And For What Purpose?

We process the following categories of personal data about you: name, national identity number, address, email, and telephone number, as well as your medical record.

We process your personal data for one purpose: to provide you with psychological treatment. Recording this information is necessary to provide healthcare services. We only collect, process, and store information that is relevant and necessary for this purpose.

For more information, see the regulations on patient records at lovdata.no.

Disclosure of personal data

We do not share your personal information with other parties, and it is not released to third parties.

We only disclose personal information to the extent required by law. Examples of this may be if your psychologist suspects that you may be a danger to yourself or others, or if the psychologist’s reporting obligation is triggered because there is suspicion that a child under the age of 18 is being seriously neglected.

Secure storage of personal data

Psykolog.no uses booking system from makeplans.com and the journal system from Aspit.no Psykbase for processing personal data.

Data processing agreements have been entered into with the following suppliers:

Aspit AS (Aspit.no)

Our video consultation solution is fully encrypted and meets the requirements for secure online conversation solutions. No audio, images or video from the conversation is stored.

Should a security breach occur that poses a high risk to you, we will notify you as soon as possible.

Deletion of information

Records are deleted when, for reasons of health care, they are no longer deemed necessary. If the record information is not to be preserved according to the Archives Act or other legislation, it is normally deleted 10 years after the last record entry.

Correcting incorrect or incomplete information in the medical record can be done relatively easily. However, deleting medical record information is strictly regulated in Section 43 of the Health Personnel Act and requires that certain conditions are met; the medical record cannot be deleted just because you want it to be.

Your rights

As a general rule, you have the right to access your medical records and can request a copy.
If the record contains incorrect or incomplete information, you can request that it be corrected. Tell us specifically what is inaccurate and how it should be corrected we will respond within 30 days.
If a request for correction or deletion is rejected, the decision can be appealed to the State Administrator.
You have the right to complain to the Norwegian Data Protection Authority about any matter concerning the processing of your personal data.
If you believe that you have received irresponsible health care, the State Administrator is the right place to complain.

Cookies

We use cookies to make the website work properly, to understand how visitors use the site, and to improve the content over time. You choose which categories you consent to, beyond what is necessary for the site to function.

Category	Purpose
Necessary	Enables basic functions, such as page navigation and login. Cannot be turned off.
Preferences	Remembers choices such as language or region so that the site behaves as expected on the next visit.
Statistics	Helps us understand, anonymously, how visitors use the website so we can improve it.
Marketing	Only used if you consent to display relevant information about our services.

You can change or withdraw your consent at any time via the cookie settings at the bottom of the page or by adjusting the settings in your browser.

Security

Psykolog.no’s systems are protected with security mechanisms such as passwords and two-step verification. We have solutions to prevent misuse, loss, or alteration of personal data stored in our system.

External links and IP addresses

Our websites may contain links to other websites. We are not responsible for the privacy practices of websites we link to.

To the extent that an IP address is considered personal information, Psykolog.no collects IP addresses for use in system administration and to understand the use of our websites. We do not normally link IP addresses to individual users’ personal information.

Do you have questions about your privacy?

You have the right to ask Psykolog.no for access to the personal information we have about you, and to have incorrect data corrected. If you wish to have your personal information deleted, please contact us by email.